Your questions about care at home, answered

Just give us a call on 0480 882 114. Tell us a little about who the support is for and what is getting harder at the moment. You don't need to know exactly which service you need. Working that out together is part of our job.

We listen. We'll ask about daily routines, health, what is going well and where a hand would help, such as showering, meals, getting to appointments or simply having company. We'll also ask what matters most to the person receiving care.

There is no pressure to decide anything on the call. If it feels right, we'll arrange a time to talk in more detail, at home or by phone, whichever suits you.

We write it with you, not for you. The plan sets out what help is needed, when visits happen, and how the person likes things done, right down to preferred routines and the small details that make a day feel normal. Family members can be part of this if the person wants them to be. We review the plan with you as needs change.

Yes. We think about personality, interests and the kind of help needed when we suggest a carer, and we aim to keep the same familiar faces visiting. If a match doesn't feel right, tell us. We'll talk it through and find someone who suits you better, with no awkwardness.

Support is arranged around your life. Some people have a short visit once a week; others need help most days. Visit times, length and frequency are agreed with you, and you can ask to change them as things change, for example after a hospital stay or when a family carer needs a break.

Yes, with your permission. We're happy to keep family members updated, and we can work alongside your GP, nurses and allied health team so everyone is following the same plan. Carers can also help with getting to and from appointments.

Carers take leave and get unwell like everyone else. When that happens we'll let you know and arrange a replacement who has been briefed on the care plan, so routines carry on as smoothly as possible. Where we can, we'll introduce someone you've met before.

The cost depends on the kind of support, how often visits happen and how long they last, so there isn't a single price. Before anything starts, we'll explain the costs clearly, in writing, and talk you through how payment works. If you have questions about paying for care, call us on 0480 882 114 and we'll go through your options.

Personal and health details are kept private and handled with care. We only collect what we need to support you well, and we only share it with the people directly involved in your care, or with others you have agreed to. You can read more in our privacy policy.

Inspiring Homecare is based in Nerang and supports people in their homes across the Gold Coast. If you're not sure whether we reach your suburb, call us on 0480 882 114 and we'll let you know.

We want to hear it, good or bad. You can speak to your carer, or call our office on 0480 882 114. We'll listen, look into it properly and let you know what we're doing about it. Raising a concern will never affect the care you receive.